Privacy Policy

Jentech Electrical ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This policy explains what personal information we collect, how we collect it, how we use and disclose it, how we keep it secure, and your rights regarding your information.

We collect personal information when you request a quote, book a service, submit a contact form, send us an email, call us, or otherwise engage our services. This may include:

• Your name, phone number, email address, and service address

• Details about the property and the electrical work you're enquiring about

• Payment information provided directly to our payment processor (we do not store full card details)

• Photographs of completed work where relevant to the job record

• Any other information you voluntarily provide

We use your personal information to:

• Respond to your enquiry and prepare a quote

• Schedule, deliver, and invoice for electrical services

• Communicate with you about your job (scheduling, updates, compliance records)

• Maintain legally required records (electrical compliance certificates, tax records)

• Improve our services and, with consent, request reviews or feedback

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We share personal information with trusted third-party service providers only to the extent necessary to deliver our services:

• ServiceM8 — our job management and scheduling platform

• Accounting and payment providers for invoicing and payment processing

• Regulatory bodies where required by law (e.g. compliance certificates submitted to Energex or Queensland Electrical Safety Office)

• Insurers and legal advisors where relevant to a specific job or incident

All third-party providers are required to handle your information in accordance with applicable privacy laws.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our measures include restricted-access cloud systems, role-based permissions for staff, and destruction of paper records when no longer needed.

We retain records for as long as required by Australian tax and electrical compliance law — typically 5 to 7 years after a job is completed. After the retention period we securely destroy or de-identify personal information.

Our website may use cookies and similar technologies to remember preferences, measure traffic, and improve the user experience. This includes standard analytics from Google Analytics or similar platforms. You can disable cookies in your browser settings, though some site features may not work correctly without them.

We do not use cookies to build a profile of you for advertising purposes.

You can request access to the personal information we hold about you, or request that we correct information that is inaccurate, out of date, or incomplete. To make a request, contact us at info@jentechelectrical.com.au.

We will respond within 30 days. In rare cases we may decline a request (for example, where the information is subject to a legal hold) — if so we'll explain why in writing.

If you believe we have mishandled your personal information, please contact us first at info@jentechelectrical.com.au so we can investigate and resolve the issue. We take complaints seriously and aim to respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

We may update this privacy policy from time to time. The current version is always available at jentechelectrical.com.au/privacy. Where changes are significant we'll note them at the top of this page.

Jentech Electrical

6/190 Station Rd, Yeerongpilly QLD 4105

Phone: 07 3914 9696

Email: info@jentechelectrical.com.au

ABN: 46 611 087 462

QLD Electrical Licence: 80766

ARC Refrigerant Handling Licence: AU068040